Learn how to support our patients that are in isolation | SeniorsFlourish.com

Helping Our Patients In Social Isolation

Isolation for our patients during COVID-19 is hard on our patients. Heck, it is hard for everyone. Even through we should be addressing mental health during our treatment sessions, it is more important than ever to support our patients to our best ability through these uncertain times.

Social distancing, as defined by the Public Health Department of Santa Clara County, is an umbrella term describing several safety measures imposed by health officials for the purpose of slowing a contagion or other infectious diseases.  This involves measures which we’ve already witnessed:

  • School or class suspension/cancellation
  • Postponement or cancellation of public events (sports, concerts, etc.)
  • Closing public and private businesses to prevent large gatherings of customers or patrons
  • Modifying or closing business hours to avoid grouping together employees and customers
  • Isolating or distancing patients in medical settings (in-room meals only, no group therapy gatherings, no visitors or family members allowed)
  • Church meeting cancellations and modifications for gathering

One thing that we, as OTPs, can do it help address the mental health of our elderly patients is see how it affects their lives and our therapy sessions, and what we can do as therapists to combat the negative effects (i.e. anxiety, depression, loneliness, etc.).

If you as a therapist have worked with elderly patients who are in isolation for infectious diseases or who live in a nursing home-type setting, then you already have a glimpse into what social distancing looks like for this population in absence of COVID-19.  In 2014, Dr. Julian Rosen of geriatric psychiatry states that approximately 20% of residents in long-term care facilities have major depression and another 30% show depressive symptoms. 

Some of the reasons for these concerns include:

  1. Occupational deprivation
  2. Changes and reduction of self efficacy
  3. Limited social participation
  4. Disruption of roles, routines and habits

As occupational therapists, we already have several ethical responsibilities.  Now more than ever, we have to up the ante regarding our practices and our clinical interactions with our elderly patients.  This means doing so much more than the in-room upper-body therapeutic exercise regimen, but enabling occupational engagement with our patients and focusing on occupation based interventions.

I wanted to brainstorm some ideas on how not only can we, as OT practitioners, help with this through human connection and practical strategies. I am fully aware that these strategies will not "fix" the problem, but I fully believe that small changes can make compounding effects!

Let's dig into things that you as an occupational therapy practitioner can do to prepare, as well as how to assist, your patients through this difficult time (PLUS a free PDF for you to print and try with your patients!).

Strategies to help your patients during social isolation:

1. Be human and connect

Reflective responses and active listening

We all need to be listened to and research supports that active listening responses help people feel more understood than people who received advice or simple acknowledgements. Be sure to ask your patients how they are feeling today and genuinely listen. This may open a conversation into their current mental health and create a healthy conversation of support.

Listen with the intent to understandnot the intent to reply. - Steven Covey

Expressive touch

In a 2014 article by Douglas Morris, et al, expressive touch is identified as "warm, friendly physical contact and is not solely for performing a task. Expressive touch has been associated with improved client status, increased rapport and greater gains made during therapy."

This can build trust and demonstrate compassion. Touch is integral part of human life and can bring comfort.

Therapeutic use of self strategies

Use your personality and strengths to truly connect with your patient.  Actively listen, smile where appropriate, elicit genuine conversation, use humor, reveal common interests, etc. This strategy that should be interlaced in any therapy activities you choose to use.

Words of affirmation

There is MRI evidence suggesting that certain neural pathways are increased when people practice self-affirmation tasks (Cascio et al., 2016). Why not post some positive sayings using a post it note on your socially isolated patient's bathroom mirror, on the closet or any other place that they would look at frequently?

Educate patient on how positivity can be used to squash negative self-talk and using these phrases can help with adaptation of these narratives to improve mood (as described through the self-affirmation theory).

Postitive affirmations are 1 way to help your patients that are on isolation. Learn 5 other ways to help! | Seniorsflourish.com

A few examples include:

  • I choose only to think good thoughts;
  • I breathe, I am collected, and I am calm;
  • I am safe, and I am cared for;
  • This is just a period of time in life, it won't last forever;
  • Inside me, I feel calm, and nobody can disturb this peacefulness.
Hidden Content

Make Good Samaritan visits at the end of the day

Be that healthcare worker - the one who takes an extra few minutes to check on their patients at the end of the day and be the bright spot

You don’t even have to go into each patient’s room. Just poke your head in for an end-of-the-day visit and confirm your future plans and visits for tomorrow.  It shows your patients that someone cares, is there to support them and will help them on their healthcare journey.

2. Expand your “bag of tricks” for in-room therapy sessions.

We’ve listed a few activity ideas here that you can use with your patients during social distancing practices, but also have an entire blog post devoted to in-room treatment ideas.

Mindfulness techniques:

Mindfulness in OT requires very little to no equipment and can be done from the comforts of the patient’s room.  If you don’t know where to start, there are some great courses, like this one from MedBridge called, "Mindfulness to Cultivate Empathy, Resilience, & Therapeutic Presence."

Mindfulness course for OT's to help our patients on isolation

In bed or sitting yoga:

Another activity that requires very little equipment is yoga.  Upgrade and downgrade yoga moves to meet your patient’s needs and goals (standing, sitting, supine, etc.).

Dance party:

Boogie down using your patient’s favorite music, which can be easily pulled up on a phone or I-Pad.

Self-feeding strategies:

If your patient has self-feeding goals, continue those strategies in the room.  Safely sanitize and store all adaptive equipment in the patient’s room.

Learn how to support our patients that are in isolation | SeniorsFlourish.com

Pain management and modalities:

Continue modality uses with sanitation in mind if allowed through facility protocol.  Store all used E-stimulation pads in the patient’s room. Clean all modality equipment before and after patient use.  Don’t use cloth-based modalities (i.e. heating pads) if they can’t be readily cleaned after every use.

Get your patients outside:

Some facilities allow clinicians to help the patient's get outside to perform therapy sessions as long as they are following administration protocol (which may include utilizing masks, staying 6 feet from any other staff/patient, etc). Sunshine is good for the soul!


Hygiene techniques and education for virus containment:

If your patient is very anxious about COVID-19, add some sanitation tips into their daily hygiene routine.  Educate your patient about containment strategies, hand washing, coughing in their elbow, etc.

Technology education:

The internet was made for times like these.  If your patient expresses an interest, make technology education a highlight in your sessions.  Teach the patient about Zoom, Skype, Google Hangouts, social media use, virtual tours, online concerts, and online gaming so that they can still connect with the outside world.  Additionally, teach your patient about internet safety.

If your patient is not able to interact through the internet due to cognitive ability, an idea would be for the family member and the patient to complete a "parallel activity" that they can do "together," but separately. This will also engage in "normal" conversation besides the sometimes forced small talk.

A few examples include:

  • completing different puzzles together
  • both working on a craft such as knitting
  • reading the newspaper, book or magazine out loud
  • playing a game together such as Battleship

helping our patients that are on isolation

Limiting news exposure:

Even though our patients deserved to be well-informed about what’s going on in the world, encourage your patients to take breaks from the news in order to limit anxiety and distress.

Phone calls schedules:

Communicate with loved ones in order to schedule regular phone calls with the patient.  This can mean using the patient’s cellphone or scheduling times with nursing staff to use facility phones.

Church and religious practices:

If your patient would like to regular participate in church or religious services, introduce them to their online options such as virtual sermons or conferences.  Talk to your facility about whether or not church leaders are permitted to visit for sacramental or blessing-related services.  If not, arrange phone calls with church leaders.

Coloring books and workbooks:

Talk to your manager about purchasing inexpensive workbooks and coloring supplies for each patient to keep in their own rooms.

Writing letters/thank yous

Work with your patients on writing letters. This can be to loved ones, to encourage interaction (and who doesn't like to get mail?!), but they could also write thank you notes to nurses, kitchen, maintenance staff, etc.  

Strategies for the practitioner to consider:

1. List out and assess your facility restrictions/policy changes - know what you are getting into

What are some new policies that there is no way of getting around that will immediately change your intervention strategies? 

Common ones include:

  • in-room visits only,
  • no more group therapy sessions (or distancing sessions placing 6 feet or more between patients),
  • in-room dining only,
  • limiting manual therapy or tactile techniques, etc. 

Keep track of and keep updated on all changes before beginning your sessions as many policies are changing as new research and best practices are modified. 

2. Instill your new safety practices before interacting with your patients.

Make sure you are up-to-date in:

  • sanitization methods for in room and equipment
  • isolation procedures
  • appropriate washing of scrubs, clothing, etc

3. Exploring why we went into OT in the first place

Many of us went into occupational therapy to help people. Help them engage in the occupations that enhance quality of life. Find this again. Find your "why" and really focus in on your therapeutic use of self to assist and emotionally connect with your patient.  

We can do this!

As OTs, we are the next best thing to being friends and family to our patients when their regular visitors aren’t allowed.  Let’s limit the negative effects of social distancing by being optimal clinicians as well as friendly human beings for our residents and patients.

by Meredith D. Chandler OTR and Mandy Chamberlain MOTR/L

Comments 6

  1. Dear Ms. Chandler and Ms. Chamberlain,

    Your blog post was riveting! Thank you for sharing holistic, client-centered, and evidence-based strategies to aid treatment planning for patients in quarantine. Your article resonated with me because I have witnessed the correlation between social isolation and human connection among inpatients.
    I appreciate your helpful ideas and reminders! Thanks again!

    Kind regards,

    Ruthie Reid

    1. Post
  2. It’s so important to treat patients as people rather than a diagnosis. I think as clinicians we sometimes forget about being client-centered and seeing people for who they are. When we see others as people, we help them let go of their fears, and they become more willing to engage in meaningful activities. That’s how OT is so different from every other profession in the medical field. We’re client centered!

  3. LOVE the idea of technology education! Especially now seeing that patients in SNFs can’t have visitors or family come by, limiting socialization and increasing isolation. My question: Will insurance reimburse for this? I’m sure it depends on how we bill but any tips or examples of documentation for this would be very much appreciated! <3 Thank you so much for your posts, too! They are always helpful. 🙂

    1. Hi!
      The best way to integrate any functional or leisure task that will not be “covered” is to integrate it into their treatment interventions. For example, if they are working on standing tolerance, you can teach them how to access skype while in standing and time the activity before they need to sit down. You would document it based on the task you are trying to improve (the standing tolerance), not the task they are participating in (learning Skype).

    2. Supporting older adults with illness and disability to access technology with adaptive techniques and assistive technology program, and training techniques to simplify/modify performance is a skilled service within the scope of occupational therapy and very traditional service delivery in pediatric settings, I would feel confident billing traditional adult payors for these services particularly if they are able to access technology for IADL performance with increased independence after skilled strategies/techniques are employed to access the device. Utilizing phone and technology for therapeutic leisure and social participation/performance are always fine-motor, visual, and multiple-step cognitive tasks. Pre-post psychosocial measures to demonstrate the increased quality of life and wellbeing after these activity-based interventions. I prefer to leave standing tolerance to PTs and look at how activity and occupation-based interventions are needed to address performance and wellness needs. Ultimately occupational therapy is a covered service.

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